Welcome to Jai Maa Durga Packers. By using our services, you agree to abide by the following terms and conditions. Our services include household relocation, office shifting, vehicle transportation, warehousing, and logistics solutions. Customers are responsible for providing accurate details regarding their shipment, including the pickup and delivery locations. Any modifications to the service request, such as additional items or changes in location, may result in revised pricing.

All bookings must be confirmed at least 24 hours in advance, and a portion of the payment must be made upfront to secure the service. The remaining balance must be cleared before or upon delivery. We accept payments through cash, bank transfer, and other approved methods. Our team takes every precaution to handle goods safely using high-quality packing materials. However, fragile and high-value items must be disclosed in advance to ensure proper handling. Jai Maa Durga Packers will not be held responsible for damages caused due to improper packing by the customer.

Delivery timelines are provided based on the distance and logistical factors; however, delays caused by unforeseen circumstances such as weather, strikes, or accidents are beyond our control. The customer must be available at the destination to receive the goods, failing which additional storage or redelivery charges may apply. While we take utmost care in transporting your belongings, Jai Maa Durga Packers is not liable for damages arising from natural disasters, accidents, or any other unavoidable situations. Customers are encouraged to opt for transit insurance for added protection. In case of any loss or damage, claims must be filed directly with the insurance provider.

We strictly prohibit the transportation of illegal, hazardous, perishable, or flammable goods. If such items are found in the shipment, we reserve the right to cancel the service without a refund. Cancellations made 24 hours before the scheduled service may be eligible for a partial refund, while last-minute cancellations may incur a cancellation fee. Customers must ensure that all items are packed and ready for transportation as scheduled. Upon delivery, it is the customer’s responsibility to check all goods and report any issues immediately.

In the event of any disputes, both parties agree to resolve the matter amicably. If the issue remains unresolved, it will be handled in accordance with the applicable laws and legal authorities. Jai Maa Durga Packers reserves the right to modify these terms and conditions at any time, and the updated version will be posted on our website. Continued use of our services implies acceptance of the revised terms. For any concerns, please contact our support team.

At Jai Maa Durga Packers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. By accessing our services, you agree to the terms outlined in this policy.

We collect personal information such as your name, contact details, address, and payment information when you book our services. This data is necessary to process your request, schedule pickups and deliveries, and provide customer support. Additionally, we may collect non-personal information such as your device type, IP address, and browsing patterns to improve our website functionality and user experience.

Your personal information is used strictly for service-related purposes, including order confirmation, billing, logistics coordination, and customer support. We do not sell, trade, or rent your personal data to third parties. However, we may share necessary details with our trusted logistics partners, payment gateways, or insurance providers to ensure smooth service execution. All third parties involved are obligated to maintain the confidentiality of your data.

To protect your personal information, we implement industry-standard security measures, including encryption and secure servers. However, while we strive to protect your data, we cannot guarantee absolute security against cyber threats. You are encouraged to take precautions such as using strong passwords and avoiding sharing sensitive information via unverified sources.

Our website may use cookies to enhance user experience by remembering preferences and analyzing site traffic. You can control cookie settings through your browser, but disabling them may affect certain website functionalities. Additionally, our website may contain links to third-party sites, and we are not responsible for their privacy practices. Customers have the right to access, update, or request the deletion of their personal data. If you wish to make changes to your information or opt out of marketing communications, please contact us. We may update this Privacy Policy periodically, and the latest version will be available on our website. Continued use of our services implies acceptance of any changes. For any questions or concerns regarding your privacy, please reach out to us through our customer support team.